For Organizations
Accessible & Inclusive Service Delivery
Practical support focused on one question: can people actually access and use your services, from first contact through to follow-up?
Why this is separate from training
Training builds understanding. This changes the service itself.
An assessment or training session can raise awareness of barriers — but removing them from a specific service often takes focused, practical work: walking through an intake process, a booking system, a front-desk interaction, or a program’s eligibility criteria, and identifying what actually needs to change.
The goal is a service someone can access without having to ask for an exception.
Where barriers commonly appear
Across the full service journey.
First contact
Phone, web and in-person intake — often the first barrier a person meets.
Booking & scheduling
Whether accommodation, timing and communication needs are accounted for.
Physical & digital access
Venue accessibility alongside accessible forms, documents and websites.
During the service
Communication, pacing, and whether staff know how to respond to accommodation requests.
Follow-up
Whether people can provide feedback, ask questions or get support afterward.
Exceptions & escalation
What happens when the standard process doesn’t work for someone.
This work connects
Best paired with an assessment or training.
Service delivery improvements are usually most effective following an Accessibility & Inclusion Assessment that has already identified where the barriers are, and alongside Disability Inclusion Training for the staff who deliver the service day to day.